Terms and Conditions


When choosing to rent garments through THREAD RENTALS you are agreeing to take care of the outfit you have chosen to hire. This means ensuring there is no damage to the garment upon return. If there is and damage to the garment you have rented from us you will be expected to pay a damage fee, the damaged good(s) will be taken to a seamstress for the repair of the item, you will be sent the receipt of the repairs as well as an invoice. Failure to comply with payment with this will result in THREAD RENTALS passing the matter onto a debt collection agency

When renting with THREAD RENTALS you will always receive a small card that will tell you when to return the item you have just rented. You will always be expected to return your finished rental the next working day to your rental date.

 

Pick Up Orders

We will send you an email as to when your order is ready to be picked up, once you have received this email feel free to pop in any time that current week between our open hour times.

We are open Monday-Friday from 10am to 5pm.

Pick up orders are collected from:

6H Henderson Place,

Onehunga, Auckland

1061

(Finished rentals are to be dropped back to this address also).

When returning your order you will need to ensure you drop it back to Thread Rentals the next working day to your rental date. You will receive a small acrd with your order indicating when your return date is.

 

Postal Orders

All postal orders are sent with an overnight sticker. We send all our parcels with New Zealand Post.

Inside all postal order parcels you will find:

- Your rented item

- A Thread Rental card with your return date on it

- A prepaid return bag that has already been filled out and has overnight shipping back to us.

When returning your postal order you are expected to send back your order the next working day to your event. Your return date will be written on the small card you receive with your order.

Simply pop your finished rental in your prepaid return bag, and hand it over to the cashier at your nearest New Zealand Post office.

We will have your return tracking information already with us at the Thread Rental studio,

If you have lost your rental bag all Garments are expected to be posted back to:

Thread Rentals

PO BOX 12559

Penrose, Auckland, 1642

(VIA OVERNIGHT SHIPPING)

Please ensure to let us know if you have lost your return bag, and further let us know your new return tracking number so late fees do not apply.

 

Postal Try Ons

We will now be sending for try ons for a flat rate of $30 + postage.

Our postal try on service is there for our customers to try on our garment before they decide to rent. If we find that a garment was worn to an event but was booked under a postal try on we will bill you the full rental prices, and we will refuse any further rentals to you.

Please understand that we want to help you ensure you find the perfect garment for your event, we have put in place postal try ons so that our customers get the chance to try on our garments before renting.

We want to give everyone the same opportunity to try on their desired garment, to ensure a steady flow on postal try ons and rentals please ensure you can return your garment(s) before placing a postal try on with us. Please consider the next person in line. Late returns delay our postal try ons and rental process. Should a postal try on be returned late you will be billed $20.00 per day the garment(s) is not returned back to us.

How does a postal try on work?

Our postal try on service becomes available at the end of the week once we get our rentals out of the way. The service is available each week every Thursday and Friday (postal orders must be placed before 3pm Friday).

If a garment was rented out the week you are wanting to try it on it unfortunately will not be available for a postal try on and you will need to try again the week following - Rentals take priority over postal try ons.

When can I book a postal try on?

Our postal try on service becomes available every Thursday & Friday, and must be booked for the current week (our postal try on service is available from Midnight Thursday to 3pm Friday every week).

How many garments can we book for a postal try on?

Each customers can try up to 2 items per postal try on booking. We have a limit on the amount of garments that can be booked for a postal try on so that we are able to give other customers the same opportunity to try on their desired garment.

When do our postal get sent out?

All postal try ons are sent out on the Friday to with you Monday (At this stage we do not send out our garments to be tried on over the weekend - this will change when we have everything in place to do so). 

All postal try ons arrive the following Monday (to being sent out Friday), and are expect to be sent back the next working day (Tuesday) → You will receive a return card with your postal try on also letting you know your expected return date for the item(s) being tried on.

What happens if my postal try on is affected by a postal delay?

If there is a postal delay on your order please let us know about this → If we don't know about your postal delay we will assume your postal try on arrived on time, and expect the garment(s) to be sent back on their due date.

We also need to know about any postal delay on your order as the garment(s) being tried on may have been rent out that same week. We will need contact the renter and have you send back the garment(s) being tried on the same day you receive them → If this is the case and you don't get the chance to try on the garment(s) the same day you receive them we will work out another time to do a postal try on for you.

Returns and Late Fees

You agree to return the garment in the condition of its original form and on time, otherwise you agree that you will be charged the following fee:

1. Late fees. Late fees will apply after the day you were expected to return your completed rental and/or postal try on, you will be charged $20.00 for every day the garment is late.

2. If a rental item is damaged upon return, you will be sent an invoice for the repairs, or replacement of the garment depending on the extent of the damage. If you are unwilling to pay for repairs, or replacement of the good(s) you damage, this matter will be passed onto a debt collection agency.

3. Replacement fees. The replacement fee will vary depending on the item needing to be replaced. The replacement fee will be the same price as the retail value of the item. Replacement fees will apply if the garment is lost by the customer, or was damaged beyond repair upon return. An invoice will be sent to you, you are required to pay the invoice within 10 working days. If you are unwilling to pay this invoice THREAD RENTALS will be contacting a debt collection agency.

If a garment is not returned or has been late for 14 days, the card you used to place your order will be billed the 14 late fee as well as the replacement fee. For every day the item is late you will be charged $20.00. THREAD RENTALS will give you 14 days from the return date to post back the item(s) you have rented. Once past 14 days you will receive an invoice for the late fee as well as the replacement fee as THREAD RENTALS will need to make this item available to rent for other customers. Failure to comply with this will result in a debt collection agency being contacted, and your ongoing credit rating will be affected by this.

You agree that if any charges are passed on to a Debt collection agency you will be liable for their fees and recovery costs.

 

Cancellations and Charges

Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. OR if your order has been already shipped inside this 24 hour period, we cannot offer you a refund or exchange, OR if it has been taken away from our premises, we cannot offer you a refund or exchange. 

Our refund policy lasts 24 hours, since your order has been placed. If you let us know within this time frame, and your item has not already been sent off to you, or collected by you, you will be eligible for a full refund. Any time after this, you will be eligible for a STORE CREDIT VOUCHER for the amount you paid. The STORE CREDIT VOUCHER will last up to six months and you must use it up within this time frame.

Disputes

Where a dispute arises out of the hire and/or the return of the garment, you agree to advise THREAD RENTALS of this dispute within seven days of it occurring. 

Customer Care

If you have any questions, feedback or issues with your order please contact THREAD RENTALS customer service at:

Phone: 0211212968

Our customer service department will attempt to respond to your enquiry within 2 working days.

If you cannot reach us through the phone number we have provided please feel free to contact us via email and we will get back to you as soon as we can threadrentalsnz@gmail.com

Security and Privacy

Please check our "Privacy Policy" at check out

 

Shipping Information - Overview

We use Courier Post, overnight delivery service. If an order is placed before 3pm, most likely we will be able to get it sent off to you that day*.

*Exceptions to these:

  1. If it is for a future date
  2. If the item isn't ready to be sent off, it could be due to waiting for it to arrive back from the previous customer, alterations, dry cleaning, but are not limited to these.

CourierPost does not give a guarantee that the item will arrive overnight, it is more of a guideline. Your tracking link will be sent to you when we have shipped it off, we strongly suggest you keep an eye on the parcel yourself. 

Rural delivery - if your address is rural, please make sure you select for the rural delivery option. This gives us notice that we need to ship your item off as soon as we can. If this option is not selected at shipping, and it does not arrive on time, we are not held accountable. Rural delivery usually takes between 1 - 3 working days, even if it is shipped overnight (which we do). 

Saturday delivery - if an order is placed after 3pm Thursday for the current week, please make sure you select for Saturday delivery. Without this extra tag, it will not get delivered on time. This is at your own risk, we do not issue out refunds if the item does not arrive on time due to the late nature of the order. We will always give you a text prior to us sending it out to make sure you understand the risks and whether or not you would like to proceed with the order.

Shipping Costs

Our flat-rate shipping and handling fee is:

$10.00 for deliveries going to residential addresses in New Zealand. This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us.

$15.00 for deliveries going to rural addresses in New Zealand.This includes overnight shipping to you as well as a prepaid return bag with overnight shipping back to us. (It is unlikely orders will be delivered overnight to rural addresses, but the overnight sticker helps to speed up deliveries).

Ordering and Paying

THREAD RENTALS offers attire hire over the phone. Contact us on 0211212968

Shipping Once payment is received and confirmed, your order will be packed, labelled and the courier will collect your parcel for delivery.

Garment hire Once payment is received and confirmed, your order is reserved.

Dry cleaning Dry cleaning is covered within the initial rental fee.

Deliveries Couriers will take roughly 1-2 days in New Zealand to deliver. However this might fluctuate depending on how busy the courier company is. 

If you do live in a residential area you should allow 1-2 working days for your package(s) to arrive at your chosen New Zealand address.

If you do live in a rural area you should allow for 3-4 working days for your package(s) to arrive at your chosen New Zealand address.

We do not deliver items throughout the weekend due to delays with the courier service.

Payments options

Below are the payment methods THREAD RENTALS accepts through our secure online checkout system.

  • Visa
  • Matercard
  • American Express 
  • Paypal 
  • Laybuy

Refund Policy

Cancellation

Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. OR if your order has been already shipped inside this 24 hour period, we cannot offer you a refund or exchange, OR if it has been taken away from our premises, we cannot offer you a refund or exchange. 

COVID19 Postponed Events or Cancelled Events

Our refund policy lasts 24 hours, since your order has been placed. If you let us know within this time frame, and your item has not already been sent off to you, you will be eligible for a full refund. Any time after this, you will be eligible for a STORE CREDIT VOUCHER for the amount you paid. The STORE CREDIT VOUCHER will last up to six months and you must use it up within this time frame.

To be eligible for a STORE CREDIT VOUCHER, you must fit the following:

1. You must let us know prior to use sending out your item to you.

2. The event must be cancelled/postponed due to COVID19.

Please email us at threadrentalsnz@gmail.com if your event has been postponed/cancelled.

Buy Now Products

We do not offer refunds or exchanges on any "Buy Now" products bought from our website, unless faulty.

No exceptions.


Refund
If you receive a product that doesn't match the quality level that we have described our products to be at, you must contact us within 24 hours of it's receipt to be eligible for any form of reimbursement, reimbursements will not include any shipping costs.

We do not issue refunds if the garment does not fit, or if you do not like how it sits on you. This is the risk you take when you rent something.

And we do not send for try ons, so therefore we do not issue out refunds if the garment does not fit. We now offer postal try ons which are $30 + postage fees, so if you are wanting to try it on prior we suggest you do this before renting. For a full explanation please refer to our "Try Ons" tab on our website. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If your order was placed on Thursday before 3pm, and it does not arrive to you on time, we do not issue out refunds, only store credit vouchers, minus shipping costs. Due to the late nature of the order, postal delays of a day, is outside of our control.

Also, if the order has been placed on Thursday night, or Friday day for the Saturday rental, we do not issue refunds nor store credit vouchers if the order does not arrive on time. This is because we weren't given enough time to ensure it would arrive to you on time. We will always check with you prior to sending out Saturday delivery garments to make sure you understand the risks and the no refund policy.

We always ship via overnight courier, however NZ post does not give us a 100% guarantee, therefore we are unable to give you a guarantee. Most of our garments have been arriving to our customers overnight. But there is always the chance it may not, which is beyond our control.

It is deemed as it has been delivered if it is attempted for delivery, Item at depot, and if you tried to arrange for a redelivery but does not arrive on time, we do not offer refunds.

We also do not refund within 24 hours of the order being placed, IF the garment has already been sent out to you. 

Refunds (if applicable)
Refunds are only applicable when the garment arrives damaged, or stained or does not arrive to you in time (this does not include any order being sent via Saturday Delivery), due to problems on our behalf. Otherwise no refunds are given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at threadrentalsnz@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
When returning the item for refund, please use the pre-paid shipping bag that is provided. When using the post bags supplied you will need to ensure that you get the bar code is scanned by a shop assistant at a New Zealand Post store, so that we are able to track its progress, all postage bags supplied will include overnight non-signature courier. Postage will need to be completed the day after the complaint has been laid.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item. You are liable for any products lost or damaged in transit on there return, and will be charged accordingly.

THREAD RENTALS - Additional Terms and Conditions

THREAD RENTALS agrees to lease the property described in the invoice/contract to the RENTER on the following terms and conditions.

The RENTER acknowledges that in any case of default of these terms and conditions THREAD RENTALS may require the service of a debt collection agency at the Hirer's cost.

The property that the RENTER takes possession of, as detailed in the invoice/contract is owned by THREAD RENTALS.

The RENTER has examined the property and knowledges that the property is received in good condition and is safe and suitable for its intended use.

THREAD RENTALS will not be liable in any way in respect of any claim made against the RENTER for any damage caused by the RENTER'S use of the property.

THREAD RENTALS will not be liable to the RENTER or any third party for any damage or loss resulting from any defect, failure, or breakdown in the property from any cause. Such cause presumes an absence of any negligence on the part of THREAD RENTALS.

THREAD RENTALS  will not be liable to the RENTER or any third party for any damage or loss resulting from any defect  

We reserve the right to alter and/or add to our hire terms and conditions as required. Any changes to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The RENTER is responsible for ensuring that they are aware of the latest terms and conditions and that hire of any items is an acknowledgement by the RENTER of our terms and conditions as amended.

THREAD RENTALS guarantees that we will NOT provide any of the RENTER'S information to third parties without prior consent and knowledge.