TERMS & CONDITIONS


By engaging with, renting, or purchasing from Thread Rentals, you agree to comply with our policies and understand that these terms and conditions are binding. Non-compliance may result in enforcement actions as deemed appropriate by Thread Rentals.

To place a rental order, you must agree to our terms and conditions. Rental orders cannot be processed without this agreement. By engaging with us, you acknowledge your acceptance of these terms.

We reserve the right to modify our terms and conditions as necessary. Any changes will be posted on our website and take effect immediately upon publication. It is your responsibility to remain familiar with our current terms, and renting any items constitutes your acknowledgment of any amendments. In addition to posting updates on our website, we will notify our customers of significant changes via email. It is your responsibility to ensure that we have your current email address on file.

 

COVID-19:

If your event is cancelled due to COVID-19, or if you are unable to attend your event due to COVID-19 please get in contact with us. A store credit will be provided.

 

Auckland Pickup:

Once you have received a notification indicating that your rented item is ready for pickup. You as the hirer are responsible for picking up the item between our operating hours.

Operating hours:

  • Monday to Wednesday, 9AM-6PM
  • Thursday to Friday, 9AM-3PM
  • Saturday and Sunday, Closed

Failure to pick up your item during these hours will result in no refund or store credit.

 

Suburban/Rural Postage:

If you are unable to pickup your rental order from our premises, and require your item to be sent to you via courier, please make sure that you select the appropriate shipping method when making your booking.

We have three courier options available:

  • Overnight courier to suburban addresses, $11.00

We send your rented item(s) to you via overnight courier, and provide you with a prepaid return postal bag).

  • Rural courier, $18.00

We send your rented item(s) to you via rural courier, and provide you with a prepaid return postal bag.

  • Saturday delivery, $22.00

If an order is placed after 3pm Wednesday for the current week, please make sure you select for Saturday delivery. Without this extra tag, Courierpost will not attempt to deliver your item on the weekend. 

Note: Saturday delivery is at your own risk; no refunds will be issued for late delivery.

Incorrect shipping methods selected will delay your item’s dispatch until resolved. If your item does not arrive in time for your event, you may be entitled to a full refund under specific circumstances.

 

In-Store and Postal Try-Ons:

In-Store Try-Ons:

All in-store try-ons must be scheduled by appointment only; walk-ins are not permitted. Appointments are conducted in thirty-minute sessions, during which you may try on as many items as time allows.

Each session is limited to three individuals. For groups exceeding three persons, we recommend booking consecutive sessions to ensure sufficient time for each member to try on their desired garments.

Cost: A payment of $10.00 is required to confirm your booking. This fee will be credited towards your rental should you proceed with a booking.

Booking Process: In-store try-ons are available during the following operating hours:

  • Monday to Wednesday: 9:00 AM - 6:00 PM
  • Thursday and Friday: 9:00 AM - 3:00 PM

Available appointment slots can be found and booked here.

Cancellations: A minimum of 48 hours’ notice is required for cancellations. Please note that cancellations made less than 48 hours in advance will not be eligible for a refund.

No-Show Policy: Failure to attend your scheduled try-on appointment will result in forfeiture of your payment.

Postal Try-Ons:

Our postal try-on service allows customers to evaluate garments prior to committing to a rental. If a garment is worn while booked under this service, you will be charged the full rental price, and subsequent rental requests will be declined.

We strive to assist you in finding the perfect garment for your event. To promote fairness and efficiency, please return all items promptly to facilitate the rental process for other customers. Late returns will incur a fee of $20.00 per day, per item, with payment due within ten days. Failure to remit payment may result in the engagement of legal services.

Cost: The fee for a postal try-on is $30.00 per garment, plus shipping, with a maximum of two items allowed per request. You will receive a $30.00 credit for each item booked through the postal try-on service, which may be applied towards your rental booking. Please note, credits will be issued only after the items have been returned.

Service Availability: The postal try-on service opens every Wednesday at 6 PM and closes the following Friday at 1 PM. Please be aware that garments rented during the current week will not be available for try-on; we recommend attempting to book the following week.

Booking Process: Postal try-ons may be scheduled every Wednesday, Thursday, and Friday via the “Try On” button located on each product page, with a limit of two items per customer.

Shipping Details: All postal try-on orders are dispatched on Fridays and are expected to arrive the following Monday. Items are to be returned by the next business day (Tuesday), and a return card indicating the expected return date will be included.

Postal Delays: If your postal try-on is affected by a postal delay, please notify us immediately. Failure to do so may result in assumptions of timely return. In the event of a delay, we will consider this when establishing a new return date for you.

 

Cancellations:

Our cancellation policy lasts 24 hours. Once 24 hours has passed since your booking was made, we do not offer a refund for change of mind. We further do not offer a refund if the hired item has left our premises either by courier, or in-person pickup.

After 24 hours, Thread Rentals will only be able to offer you a store credit for the amount spent.

  • A refund, and store credit will not be offered to those whoes rented item has either been sent off via courier, or been collected in-person.

 

Refunds:

Once you have hired an item and an order number has been generated, refunds will not be provided under the following conditions:

  • If you have collected your rental from our premises.
  • If your rental order has been sent to you via courier.
  • If 24 hours have passed since your order placement.

Under these circumstances, you are not entitled to a refund. 

If you have placed an order with us, and your item has not either been collected by you, has not been sent to you via courier, and it has been less than 24 hours since your order was placed only then are you entitled to a full refund.

It is your responsibility to ensure the item booked adheres to any applicable guidelines. We strongly recommend consulting with an adult before making a booking.

Correct sizing is your responsibility. Refunds will not be issued for incorrect sizing or discomfort. We recommend trying on the garment before placing a booking. We have both in-store and postal try-on options available which we highly recommend taking advantage of.

 

Store credits:

  • Credits expire after 12 months.
  • When issued, credits are emailed to you (please check your junk/spam folder).
  • Credits cannot be used for late or damage fees; they are only applicable for dress hires or purchases.

 

Returns:

Garments must be returned on time, the next working day following your rental date. Late returns incur a $20.00 fee per day. Failure to return within three days may result in public posting and potential legal action. If the item is not returned within seven days, the full retail price will be charged.

Costs must be paid within 10 days. Failure to pay will result in further action, including debt collection.

     

    Swapping items:

    If you have made a booking with us, and find yourself wanting to swap your item, or change the date of your booking we are more than happy to make these changes to your order under the following guidelines.

    • The item, or date you want to swap to must not already be in use by another customer.

    Changing outfit:

    If there is an amount to pay (the outfit you are swapping to is more expensive than your original booking) we will send you an electronic invoice for the amount owing.

    The outfit you want to swap to will be confirmed once the amount owning has been paid. We will keep your original booking confirmed until payment for your new outfit has been made.

    A 24-hour hold will be put on the outfit you want to swap to giving you time to get your invoice paid. If your invoice has not been paid after 24 hours we will take off the hold and will treat this matter on a first-in-best-dressed basis while still keeping your original booking. 

    After 24 hours have passed and your invoice has not been paid, we do not take responsibility should another customer make a booking for your desired outfit.

    If the outfit you are wishing to swap to is cheaper than your original order your new booking will be confirmed immediately as payment has been covered by your original booking. If there is residual remaining from your original order, this amount is credited to you via email.

    *Please know that we may not be able to swap your order over, this will be due to the outfit not being available for your intended date - This is the only time we will NOT be able to swap your order. If we are not able to swap your order we will ask you to either pick out another outfit, or you can request a store credit for the amount spent.

    Changing booking date:

    If for any reason you need to swap your order to a new date please let us know of this change immediately by sending us an email - This may be covid related, the event date may have changed, or other reasons.

    *Please know that we may not be able to swap your order over, this will be due to the outfit not being available for your intended date - This is the only time we will NOT be able to swap your order. If we are not able to swap your order we will ask you to either pick out another outfit, or you can request a store credit for the amount spent.

     

    Damage:

    Garments will be inspected upon return. Thread Rentals will determine if damages are minor or major.

    • Minor damages include excessive marks, stains, rips, tears, holes, fabric pills, broken components, and removal of hanging ribbons.
    • Major damages require item replacement.

    Costs for damages are determined by Thread Rentals in consultation with professional services. Fees must be paid within 10 days of notice. Failure to pay will result in further action, including debt collection.

     

    Replacement:

    Items deemed beyond repair will incur charges up to the full RRP. Payment is due within 10 days of notice. Thread Rentals will give the damaged item back to the client.

       

      Extended rentals:

      We are pleased to offer rental extensions as part of our rental service. Please note that rental extensions can only be arranged in advance between yourself and a member of our team. To facilitate an extended rental, it is essential to make arrangements via email prior to your initial booking.

      Please be advised that rental extensions are subject to our standard terms and conditions, as outlined below:

      • You are required to adhere to our established Terms and Conditions.
      • Extended rentals must be coordinated via email before finalizing your booking.
      • Late fees will apply if the rental item is not returned by the agreed-upon return date, which will be communicated to you upon contacting us via email.
      • In the event that your rental item is lost, misplaced, or stolen during your holiday, you will be responsible for covering the replacement cost of the item at the full retail price.

      For further information regarding the establishment of this service, please see here.

       

      Ex rental purchases:

      All ex-rental purchases incur a $5.50 shipping fee within New Zealand. Sale items are final and not eligible for returns or refunds.

       

      Christmas & New Year's bookings:

      Within the month of October, we will announce the deadlines for placing and picking up Christmas and New Year rentals to ensure that your rented outfits arrive in time for your events. These events include, but are not limited to, Christmas, Boxing Day, and New Year’s celebrations.

      Please note that our studio will be closed during the summer holiday period. During this time, we will not be accepting pick-up orders or in-store try-on appointments. However, we will continue to accept online rental orders via overnight and rural courier services. The postal cut-off dates, as determined by New Zealand Post, will be communicated to you.

      Rental orders placed during the Christmas and New Year holiday period will automatically receive extensions at no additional charge to accommodate your summer event dates and our closure period. Upon the announcement of our shutdown dates, we will also specify the return dates for rental items.

      Please be advised that failure to return your rented item(s) by the specified due date will result in late fees of $20.00 per day for each item not returned. For further details regarding late fees, please refer to the late fee section within our Terms and Conditions.

      Please be advised that rental orders over the Christmas & New Year period are subject to our standard terms and conditions which include the following:

      • You are required to adhere to our established Terms and Conditions.
      • Late tees will be imposed if the rental item is not returned by the set return date.
      • If your rented item is lost, misplaced, or stolen during your holiday, you will be responsible for covering the replacement cost of the item at the full retail price.

      See our current Christmas and New Year's announement here.

       

      Garment care:

      The hirer must not alter, modify, or attach anything to the garment. Any such alterations will result in charges.

      The hirer is responsible for any loss, theft, damage, or destruction of the garment. Attempting to clean minor marks or stains is prohibited as it may cause further damage.

       

      Contact us:

      If you have any questions or concerns regarding our Terms and Conditions, please do not hesitate to reach out to us. You can contact us via email here.

      We strive to respond to all inquiries as promptly as possible and appreciate your feedback.

       


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      NZ WIDE SHIPPING
      AFTERPAY AVAILABLE
      ECO FRIENDLY PACKAGING
      RENT, WEAR, RETURN
      SIZES 6-20
      NZ WIDE SHIPPING
      AFTERPAY AVAILABLE
      ECO FRIENDLY PACKAGING
      RENT, WEAR, RETURN
      SIZES 6-20
      NZ WIDE SHIPPING