REFUND POLICY
Refunds:
Once you have hired an item and an order number has been generated, refunds will not be provided under the following conditions:
- If you have collected your rental from our premises.
- If your rental order has been sent to you via courier.
- If 24 hours have passed since your order placement.
- If your rental order was placed after the postal cut-off timeframe and does not arrive in time for your event.
Under these circumstances, you are not entitled to a refund.
If you have placed an order with us, and your item has not either been collected by you, has not been sent to you via courier, and it has been less than 24 hours since your order was placed only then are you entitled to a full refund.
It is your responsibility to ensure the item booked adheres to any applicable guidelines. We strongly recommend consulting with an adult before making a booking.
Correct sizing is your responsibility. Refunds will not be issued for incorrect sizing or discomfort. We recommend trying on the garment before placing a booking. We have both in-store and postal try-on options available which we highly recommend taking advantage of.
Cancellation:
Our cancellation policy is effective for a duration of 24 hours. If 24 hours have elapsed since your purchase, we regret to inform you that we are unable to provide a refund or exchange. Additionally, if your order has already been shipped within this 24-hour period or has been removed from our premises, we also cannot accommodate a refund or exchange.
COVID-19:
If your event is cancelled due to COVID-19, or if you are unable to attend your event due to COVID-19 please get in contact with us. A store credit will be provided.
Ex rental purchases:
All ex-rental purchases incur a $5.50 shipping fee within New Zealand. Sale items are final and not eligible for returns or refunds.