Refund Policy

 

Cancellation

Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. OR if your order has been already shipped inside this 24 hour period, we cannot offer you a refund or exchange, OR if it has been taken away from our premises, we cannot offer you a refund or exchange. 

COVID19 Postponed Events or Cancelled Events

Our refund policy lasts 24 hours, since your order has been placed. If you let us know within this time frame, and your item has not already been sent off to you, you will be eligible for a full refund. Any time after this, you will be eligible for a STORE CREDIT VOUCHER for the amount you paid. The STORE CREDIT VOUCHER will last up to six months and you must use it up within this time frame.

To be eligible for a STORE CREDIT VOUCHER, you must fit the following:

1. You must let us know prior to use sending out your item to you.

2. The event must be cancelled/postponed due to COVID19.

Please email us at threadrentalsnz@gmail.com if your event has been postponed/cancelled.

Buy Now Products

We do not offer refunds or exchanges on any "Buy Now" products bought from our website, unless faulty.

No exceptions.

Refund
If you receive a product that doesn't match the quality level that we have described our products to be at, you must contact us within 24 hours of it's receipt to be eligible for any form of reimbursement, reimbursements will not include any shipping costs.

We do not issue refunds if the garment does not fit, or if you do not like how it sits on you. This is the risk you take when you rent something.

And we do not send for try ons, so therefore we do not issue out refunds if the garment does not fit. We now offer postal try ons which are $30 + postage fees, so if you are wanting to try it on prior we suggest you do this before renting. For a full explanation please refer to our "Try Ons" tab on our website. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If your order was placed on Thursday before 3pm, and it does not arrive to you on time, we do not issue out refunds, only store credit vouchers, minus shipping costs. Due to the late nature of the order, postal delays of a day, is outside of our control.

Also, if the order has been placed on Thursday night, or Friday day for the Saturday rental, we do not issue refunds nor store credit vouchers if the order does not arrive on time. This is because we weren't given enough time to ensure it would arrive to you on time. We will always check with you prior to sending out Saturday delivery garments to make sure you understand the risks and the no refund policy.

We always ship via overnight courier, however NZ post does not give us a 100% guarantee, therefore we are unable to give you a guarantee. Most of our garments have been arriving to our customers overnight. But there is always the chance it may not, which is beyond our control.

It is deemed as it has been delivered if it is attempted for delivery, Item at depot, and if you tried to arrange for a redelivery but does not arrive on time, we do not offer refunds.

We also do not refund within 24 hours of the order being placed, IF the garment has already been sent out to you. 

Refunds (if applicable)
Refunds are only applicable when the garment arrives damaged, or stained or does not arrive to you in time (this does not include any order being sent via Saturday Delivery), due to problems on our behalf. Otherwise no refunds are given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at threadrentalsnz@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
When returning the item for refund, please use the pre-paid shipping bag that is provided. When using the post bags supplied you will need to ensure that you get the bar code is scanned by a shop assistant at a New Zealand Post store, so that we are able to track its progress, all postage bags supplied will include overnight non-signature courier. Postage will need to be completed the day after the complaint has been laid.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item. You are liable for any products lost or damaged in transit on there return, and will be charged accordingly.