FAQs
FAQ's!
How do I know if an outfit is available for the date I want it?
Using the calendar feature found on all of our product pages, you can see whether an outfit is available for your event date.
If an outfit has already been rented for your selected date, you will not be able to select that date on the calendar.
What date do I select when making my booking?
Please select the date of your event when making your booking.
If you need your rental to arrive earlier because you are travelling, attending boarding school or heading away before your event, please leave us a note at checkout with the date you need your rental by.
Can you hold an outfit for me?
Unfortunately, we don't offer holds. Our rentals operate on a first-in, best-dressed basis, so we recommend booking your favourite as soon as you're ready.
Do you provide postal try-ons?
Yes, we do!
Our postal try-on service opens every Wednesday at 6pm and closes Friday at 1pm.
Availability is based on the garments remaining in the studio once our rental orders for the week have been dispatched.
How do I book an in-store try-on appointment?
You can book an in-store try-on appointment online by selecting an available appointment time.
Our studio hours are Monday–Wednesday, 9am–6pm and Thursday–Friday, 9am–3pm.
Does it cost to book an in-store try-on?
Yes. There is a $10 fee to book an in-store try-on appointment.
This $10 is credited towards a rental booking made during your appointment.
What are your shipping options?
Click & Collect — FREE
Collect your rental directly from our Auckland studio and return it to us by its expected return date.
Overnight Courier — $11.00
Your rental will be sent via overnight courier to a suburban address and will include a prepaid return postal bag.
Rural Courier — $18.00
Your rental will be sent to your rural address and will include a prepaid return postal bag.
What are your cut-off times for postal orders?
For Friday events, we recommend placing your order by Tuesday of your event week.
For Saturday events, we recommend placing your order by Wednesday of your event week.
We always recommend booking as early as possible to allow plenty of time for your rental to arrive.
Can you deliver to rural addresses?
Absolutely. Please make sure you select our rural courier option at checkout if your delivery address is rural.
Rural deliveries can take an additional 1–2 working days, so please keep this in mind when placing your booking.
What happens if there is a courier delay?
While we do everything we can to dispatch rentals with plenty of time, courier delays can occasionally happen and are outside of our control.
If you're concerned about your tracking or your parcel hasn't arrived when expected, please get in touch with us as soon as possible and we'll be happy to help.
Can I swap my rental?
Absolutely! We're happy to swap your rental to another outfit or event date where availability allows.
We won't be able to make a swap if your preferred garment has already been booked by another customer or is unavailable for your new event date.
How do cancellations work?
You have 24 hours from the time your order is placed to cancel your rental and receive a refund, provided your rental has not already left our premises by courier or in-person collection.
Once 24 hours has passed, we are unable to provide a refund for a change of mind. We can instead issue a store credit for the amount spent.
Store credits are valid for 12 months and can be put towards the same or a different outfit at a later date.
How do I return my rental?
If your order was delivered by courier, a prepaid return postal bag will be included with your rental.
Please place your finished rental into the provided return bag and take it to an NZ Post location for return by the required return date.
When does my rental need to be returned?
Your rental must be returned by the return date associated with your booking.
Please refer to your booking information for your specific return date.
What happens if my rental is returned late?
Late returns may incur a late fee in accordance with our Terms & Conditions.
Returning garments on time is particularly important as they may be booked by another customer immediately after your rental.
What if I damage my rental?
Accidents can happen! If your garment is damaged during your rental, please let us know as soon as possible.
Please refer to our Terms & Conditions for full information regarding damage to rental garments.