FAQs

How do I know if an outfit is available for the date I want it?

Using the calendar feature found on all product pages you can see whether or not an outfit is available for your event date.

You will not be able to select your event date if the outfit you are after has already been rented.

What date do I select when making my booking?

Please select the date of your event when making your booking. 

If your rental need required by a certain date, eg. Travelling for event, in boarding, etc... Please pop a note on your order letting us know when you are needing your rental by (This can be done at checkout).

Do you provide postal try ons?

Yes we do!

Our postal try on service opens every Wednesday at 6pm and closes the following Friday at 1pm. If a garment has been rented out the same week our postal try on service opens it will not be available for a postal try on that week, and you will need to try again the week following.

For more information regarding our postal try on service please see here.

How do I book an in house try on appointment?

We are open Monday-Friday, 9am-6pm, and run our in house try ons weekly via appointment.

To book an appointment with us please refer to the link below. There you will be able to find our available sessions and can book yourself in when suits you best.

Book here.

Does it cost to book a try on appointment?

It does cost $10 to book a try on appointment with us, this is due to no shows that we now require payment for try ons. If a booking is made during your try on appointment this fee will be deducted from you rental price. If you do not show up to your booking or cancel your booking within 48 hours of your appointment you will not be refunded your $10, please bare this in mind when making an appointment with us.

What if I damage the dress?

Please read our "terms and conditions".

What are your shipping options?

- Pick up/ Drop off, $0.00 (You intend to pick up your rental from our studio and you will drop your rental back to our studio when due back).

- Pick up/ Post back, $5.50 (You intend to pick up your rental from our studio and you will post back your rental when due back using the return postal bag provided with your order).

- Overnight shipping both ways, $11.00 (Thread Rentals will send your rental to you via overnight shipping, and you will post back your rental when due back using the return postal bag provided with your order). *Not for those based at rural addresses.

- Rural shipping both ways, $18.00 (Thread Rentals will send your rental to you via rural shipping, and you will post back your rental when due back using the return postal bag provided with your order).

What are your cut off times for postal orders?

If your event is on a Friday we recommend having your order placed by Tuesday week of event.

If your event is on a Saturday we recommend having your order please by Wednesday week of event.

Can I swap my rental?

Absolutely! We are happy to swap your rental to another outfit or date if need be.

The only time we will not be able to swap your rental is when the outfit has already been booked by someone else, or if the date you are wanting to swap to is unavailable.

How do your cancellations work?

From the moment your order is placed, you have 24 hours to cancel your rental with us. Within this timeframe you are able to cancel your rental and receive a full refund. *Your rental must not have been sent to you, or picked up by you within this timeframe.

Once past 24 hours we will only be able to issue you with a store credit. Our store credits are valid for 12 months and can be used to rebook the same or a different outfit at a later date.

Can you hold an outfit for us?

Unfortunately we do not offer holds, we run on a first in best dressed basis.