When renting with THREAD RENTALS you will always receive a small card that will tell you when to return the item you have just rented. You will always be expected to return your finished rental the next working day to your rental date.
Information regarding pick up orders.
Pick up orders can be collected Tuesday, Thursday & Friday from 10am-5pm.
We will send you an email as to when your order is ready to be picked up, once you have received this email feel free to pop in any one of these days stated between our open hour times.
Pick up orders are collected from:
6H Henderson Place,
(Finished rentals are to be dropped back to this address also).
When returning your order you will need to ensure you drop it back to Thread Rentals the next working day to your rental date. You will receive a small acrd with your order indicating when your return date is.
Information regarding postal orders:
All postal orders are sent with an overnight sticker. We send all our parcels with New Zealand Post.
Inside all postal order parcels you will find:
- Your rented item
- A Thread Rental card with your return date on it
- A prepaid return bag that has already been filled out and has overnight shipping back to us.
When returning your postal order you are expected to send back your order the next working day to your event. Your return date will be written on the small card you receive with your order.
Simply pop your finished rental in your prepaid return bag, and hand it over to the cashier at your nearest New Zealand Post office.
We will have your return tracking information already with us at the Thread Rental studio,
If you have lost your rental bag all Garments are expected to be posted back to:
PO BOX 12559
Penrose, Auckland, 1642
(VIA OVERNIGHT SHIPPING)
Please ensure to let us know if you have lost your return bag, and further let us know your new return tracking number so late fees do not apply.
What happens when you return your order late:
If a rental is not dropped off, or posted on your by your return date there will be a $20 late fee for every day it is not dropped off or posted back.
If an item is dropped off, or posted back late you will receive an invoice for this late item. If you are not willing to pay the invoice the matter of payment will be passed onto a debt collection agency.
If a rental item is damaged upon return, you will be sent an invoice for the repairs, or replacement of the garment depending on the extent of the damage. If you are unwilling to pay for repairs, or replacement of the good(s) you damage, this matter will be passed onto a debt collection agency.
Lastly if a garment is not returned or has been late for 14 days, you will be billed the 14 day late fee ($280) as well as the replacement fee. THREAD RENTALS will give you 14 days from the return date to either drop off, or post back an item you have rented. Once past 14 days you will receive an invoice for the late fee as well as the replacement fee as THREAD RENTALS will need to make this item available to rent for other customers. Failure to comply with this will result in a debt collection agency being contacted. Your ongoing credit rating will be affected by this.
If an item is withheld and not returned at all, again you will have a 14 day chance to return the garment, once past those 14 days you will be charged the 14 day late fee of $280 with the additional replacement fee of the item. Failure to comply with this will result in a debt collection agency being contacted.